BOFO's Comprehensive Services for Smooth Operations
On-Site MachineInspection
Each machine undergoes rigorous inspection to ensure quality and functionality. clients can inspect the equipment on-site or receive detailed operation videos and photos, providing transparency and confidence in its performance.
Installation & Setup
Our engineers handle installation and testing within 24 to 72 hours after delivery, ensuring seamless integration, full machine functionality, and proper adjustments for optimal production performance.
Detailed OperatorTraining
Technical training is provided toequip operators with the skills needed to manage equipment independently. Training includes daily operation, trouble shooting.and maintenance , empowering teams to maximize efficiency and minimize downtime.
FAQS
BOFO handles everything from design to after-sales, ensuring seamless service and trustworthy support.
1.Q: How long is the production and delivery lead time for orders?
A: Generally, the production and delivery lead time is 2 months. We will do our best to expedite the process based on your specific needs.
2.Q: What after-sales support services do you provide?
A: We offer 3 years of free after-sales support, including phone, video, and on-site services. For urgent repairs, our technicians can arrive within 24-72 hours to resolve issues efficiently and minimize downtime.
3.Q: What is the warranty period for your machines?
A: We provide a 1-year warranty for the entire machine, including spare parts. For repairs, we cover one-way shipping costs and customs duties for international customers.
4.Q: How do you ensure long-term machine performance and reliability?
A: We offer lifetime maintenance support and free software upgrades, ensuring your machines stay efficient, up-to-date, and reliable throughout their lifespan.
5.Q: Can I return or exchange the machine after purchase?
A: Yes, we offer a 7-day return policy and a 30-day exchange policy for purchased machines, ensuring your satisfaction with our products.
6.Q: What support is available outside the warranty period?
A: After the warranty period, we continue to provide maintenance support. Labor costs are waived, and only the cost of replacement parts is charged.
7.Q: How long does it take to repair my machines?
A: All returned products for repair are resolved and shipped back to our customer within 7 days from the date of receipt.
8.Q: How do I request technical support?
A: Technical support can be requested via phone, email, or our online support platform. Our team is available 24/7 to assist with troubleshooting.
